Customer Research TechnologyCRT® hold a unique place within the market research industry. Our blend of customer satisfaction survey software, consulting, hardware and services provide a range of powerful solutions for the capture of customer satisfaction survey results, patient experience tracking and public consultation feedback.Partners include; IBM, the Market Research Society and the Institute of Customer Service. Together we are revolutionising the way private and public sectors conduct Customer Satisfaction Measurement and collect and use customer, service-user and patient satisfaction surveys. Our unique ViewPoint Customer Survey Software enables users to create customer surveys, manage multiple devices, capture feedback data instantly - and through powerful reporting drive positive change throughout their organisation. With CRT® the collection of customer feedback software and customer satisfaction surveys is now easier, quicker, better for the environment and more cost effective than ever before! 
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Recent Case StudiesSpecsaversSpecsavers use ViewPoint Touch Screens across their 600 UK stores to capture key point of experience customer feedback...Retail Store Feedback>> Leeds UniversityLeeds University achieve a significant customer satisfaction survey response rate, helping to further develop its appeal to visitors...University feedback>> London UndergroundLondon underground are amazed at the amount of customer satisfaction feedback data generated by CRT's survey software...Public Transport Feedback>> How ViewPoint Gives Consumers a Voice and Retailers a Reason to ListenDemands of the customer require constant attention to ensure you are maximising sales and profit opportunities. |
