Mobile Phone SMS Customer Survey
ViewPoint Mobile Phone SMS Survey, using SMS text messaging for customer feedback, is an exciting new addition to the ViewPoint Research Control Suite. This customer survey technology is highly effective for capturing ‘point of experience’ feedback for Improving Customer Service from any mobile phone, anywhere, anytime.
How does it work?
Customers simply text the unique ViewPoint SMS short code – they can then freely give feedback about their experience of the service provided. The information will then be analysed by our Mobile Phone SMS survey management system, to ensure that customers are presented with simple, meaningful data that can be used almost immediately. All of this data is stored securely with the ViewPoint RCS hub and ready for reporting on demand.
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What about reporting?
Customers can view and report on the feedback collected, helping to highlight trends within a particular location. The feedback will be time-stamped and can provide an accurate picture of customer experience - enabling appropriate action to be taken.
How easy is this to set up?
All our customers need to decide is how to promote the dedicated ViewPoint text number. Suggestions include; letter heads, posters, till receipts, banners, invoices, etc.
Mobile SMS Customer Survey - Product Benefits:
• Instant customer feedback
• No hardware investment required
• Record and store messages
• Secure online access to feedback reports
• Comprehensive reporting and analysis
You may also be interested in our Chip and Pin Customer Feedback Survey System
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Contact us for more information on Mobile Phone SMS Survey Solutions |
