CRT Customer Satisfaction Research Services
Customer Research Technology have developed unique services, which provide end-to-end solutions for clients world-wide. We know that one size does not fit all.
Software and hardware bundles are available, utilising IBM, HP, o2 and Vodafone technology, along with our own web-based ViewPoint Customer Research Control Suite of Customer Survey Software. CRT will provide you with a world-class solution, specific to your needs.
With that in mind, our technology allows for all types of users:
1. Fully Managed Services - Let us handle all aspects of your research requirements, from survey design to value-adding reports analysis. Benefits include:
• No hardware or software ownership required
• Fulfilment of short term projects, with no hassle
• Logistics planned and managed
• Surveys designed, deployed and managed
• Reports created and delivered to specification
• Replacement of wasteful paper feedback or expensive researchers
2. Client Managed Services - You take control of your Customer Satisfaction Research and license all aspects of our technology in order to create surveys, deploy them to your various devices at will, collect feedback through a range of secure connection options and then run standard or bespoke reports – when and how you want 24/7.
We put you in control of your customer satisfaction research, giving you the tools you need for the job. Benefits include:
• Ownership and control is with you
• Reduced research costs
• Improved research quality
• Freedom to deploy your devices at will
• More environmentally friendly research achieved through paperless technology and electronic reports
3. Hybrid Solutions – CRT™ Consulting - will ensure your specific needs are identified and will then develop with you the perfect solution. You may have hardware in-situ already or a range of unique aspects to your operation, which require integration with legacy systems as a requirement. Or perhaps our ViewPoint application needs to be an integral component of a range of established customer satisfaction research methodologies. Whatever the situation let’s discuss the options and develop the proposition. The benefit here is a totally unique delivery of services, wrapped around your operational requirements.
Customer Research Technology, in cooperation with IBM and our other partners, will ensure that the right solution is implemented within your operations.
Contact us today…we’d love to hear from you.
You may also be interested in our IBM AnyPlace Kiosk hardware for gathering customer feedback.
 |
 Click here to download an order form |
 |
Contact us now for further information on Customer Satisfaction Research Systems |
