  ViewPoint from CRT - in partnership with you |
ViewPoint Services
We have an enviable record of customer care because we employ the best people who understand that it underpins everything we do. We enjoy excellent relationships with our ViewPoint family of customers who trust in us, ViewPoint, and our smart Valid8™ technology. By choosing CRT, our ViewPoint clients are:
• Engaging with their service users and staff to a level never previously achieved;
• Benefitting, in real time, from rich insights into their organisations;
• Identifying and prioritising areas of need, leading to greater customer satisfaction and retention, and increased revenues.
A Consultative Approach...
We'll listen to your needs and share our wealth of expertise, gained over ten years. Only then will our research and technology experts guide you towards the most appropriate customer or staff feedback solution for your needs. We partner with Ipsos MORI and IBM and our main projects are overseen by a PRINCE2® Registered Practitioner. We're also ISO Certified (ISO 9001:2008), so you're in good hands.
A Tailored Solution...
Here are just some of the many options available to you:
• A dynamic range of ViewPoint touch screen devices - we're device agnostic, so we’ll recommend the best touch screens for your environment, not our bottom line!
• As well as ViewPoint Research Control Suite's clever technology for all your customer survey and reporting needs, additional services such as ViewPoint Online or our multi-language option are available.
• Managed services – a dedicated account manager to create your customer surveys, produce your reports, and for multiple sites, manage the locations of your touchscreen devices.
• Self service, following our engaging and enjoyable ViewPoint training, with the option of advanced workshops for the future.
• A blend of both! Choose to self manage most of the time, and allow us to take charge of key report production or survey creation during your busy periods.
• We're easy to do business with, so whether you want an urgent, temporary solution for a research project or you're looking to fulfil a long term customer engagement strategy, we'll respond swiftly to your demands.
As part of our ViewPoint family, you’ll benefit from free software upgrades as we continue to lead the way in customer feedback technology. You’ll also enjoy the support of a great team of people who will not only help you weave ViewPoint into the fabric of your organisation, they'll stay with you on your journey.
So, if you're running a small leisure club and would like a single touchscreen, or if you're a high street retailer and want to gather feedback across 600 stores, we're equipped to meet your needs and would be delighted to hear from you. For a free initial consultation or for further support, you're welcome to contact us now.
 ViewPoint - Feedback at the Point of Experience |
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