By listening, the world of education is learning...
Education is one of the pillars of our society – and, through our ViewPoint technology, CRT has helped some of the UK’s leading educational institutions develop valuable knowledge and insight into a greater range of important subjects.
Our work with world-class universities such as Exeter, Leeds and Loughborough is enabling these organisations to fine-tune their student and customer engagement strategies.
After looking at a range of providers, the University of Leeds chose CRT ViewPoint.
We have helped the University introduce a new, user-friendly survey management system, which is enabling its Commercial Services team to gain a greater insight into customer behaviour and perceptions than their original methodologies. As a result, near real-time customer feedback is now playing an important role in heightening the University’s customer service proposition – and participation levels have grown by more than 50%.
“ViewPoint has become an essential business tool for everyone in the team,” commented Head of Marketing, Richard Handscombe. “Everything we do is geared towards improving service – and ViewPoint really helps us take the customer service bar to new levels.
“We use the CRT kiosks at a variety of venues – including the University’s nursery and swimming pool. They are easy to use and have delivered considerable benefits. We’re big fans.”
Loughborough University has gained more than 54,000 answers to questions it has posed to students and members of the public about general attitudes to fitness at more than 50 campus locations. Meanwhile, The University of Exeter uses ViewPoint to promote its new La Touche cafeteria facilities. Feedback has been sourced from eight locations – with almost 5,000 answers to specific questions.
To learn more about how CRT's ViewPoint system can help your educational establishment, contact us now, we'd be delighted to hear from you.
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