  One of CRT's ViewPoint hand held touch screen devices for patient experience tracking |
Health Patient Feedback
CRT specialises in providing the NHS with proven ways to collect patient feedback in the health sector. Many health authorities, NHS hospitals, PCT’s, GP surgeries and Dentists are valued long-term customers of CRT.
Patient tracker systems, such as ViewPoint, make it easy and cost effective to collect patient feedback and run clinical audits, without the hassle of paper surveys and with more flexibility and usability than other systems.
"They’re brilliant! It’s amazing how simple life can be made with one piece of software… they save an enormous amount of time… data entry is cut down to almost nothing… and it saves trees!"
Julie Cassidy of West Lothian NHS
Public consultations and patient experience feedback within the health sector, can be costly in terms of both human resource and time. CRT’s patient survey devices have been developed with the NHS, so that our customers can now concentrate on providing their core service to the patient, whilst the kiosk or touch screen device collects the patient feedback on that service. Customers are finding that health research costs are reduced and valuable time and resource is saved.
Why use interactive patient feedback devices for health sector surveys?
• Significant time saving compared with sending out and analysing postal surveys.
• Flexible and robust: Can be moved between hospital clinics, departments, surgeries, etc.
• Multi-language feature captures feedback from all ethnic minority groups
• Health patient feedback reports are produced in seconds.
Typical uses by health sector customers:
• Patient experience tracking/feedback - fulfil PPI agenda
• PROMS
• CQUIN
• Staff surveys and other audits (e.g., retention issues)
• Clinical audits
• Public feedback (by placing devices in third party sites)
• Site/clinic/specialty comparisons
•Visitor or onsite facility surveys, such as catering
"CRT's products provide customers with a quick and user-friendly way to collect the patient's views. This information allows contractors to adapt to the ever-changing needs of their patient base." Raina Jordan National Pharmacy Association
Customers include:
• Birmingham NHS Trust
• The London Smile Clinic
• Picker Institute Europe
• South Warwickshire PCT
• Tayside University Hospital Trust
• Barts and the London NHS Trust
• New Cross Hospital
• Rotherham PCT...and many more >>>
Visit our dedicated Patient Experience Feedback Website
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Read article on Integrated Pathway Care |
