  Leisure Customer Feedback |
Leisure Facility Customer Satisfaction Surveys
Many of our customers had previously used paper surveys, which have poor response rates. Some used face-to-face interviewers from outside agencies or their own staff. These methods can be ineffective and are often costly ways to capture leisure customer feedback.
"Once the touch screen kiosk is set up, the feedback takes care of itself. It provides a number of opportunities in those areas of the sport & leisure industry where research had not been feasible due to fieldwork costs."
Sports Marketing Surveys
Many leisure centres are now using ViewPoint Touch Screens and seeing outstanding leisure customer feedback from their customers. An average leisure centre will see 200 responses from customers in only a two-week period.
CRT's leisure customers find ViewPoint survey software so quick and easy to use that some sites are publishing the results of the surveys for their customers to see. Often they are accompanied by an action plan. This gives a strong message to customers that they are being listened to and responded to, building trust and member loyalty.
Why use interactive survey devices for leisure surveys?
• Drive new membership
• Improve customer satisfaction
• Benefit from the flexibility of mobile touch screen devices in different locations
• Software is easy to understand, enabling all demographics to undertake your surveys
• Very easy to use and cost effective
• Time coded responses ensure that your feedback can impact customer service round the clock every minute / day / week or month
• Real-time analysis: Ensures fast reporting and quick responses to all feedback
Customers & Case Studies...
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SLM Leisure
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Serco
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Customers in this sector include:
• Bourne Leisure (Warner Holidays)
• Heart of England Events Centre
• Museum for Children
• Sports Marketing Surveys
• SERCO
• Halo Leisure
• Greenwich Leisure
