  Public Feedback in the Police Service |
Public Feedback in the UK Police Force
Police Forces are required to consult with the general public, providing them with the opportunity to give feedback on their local needs and the quality of service being provided by the Neighbourhood Policing Teams.
To achieve this, Police Forces from across the UK have utilised CRT’s ViewPoint feedback system, to secure this required public feedback.
CRT’s police customers use PDAs, Tablet PCs & mobile Touch Screens, together with the ViewPoint research application, which makes the whole process extremely simple to manage - allowing Police Officers to focus on their key areas of concern.
Another key benefit for our police customers is that the ViewPoint research system makes considerable savings over agency and paper based research methods.
Here's what one of CRT's police customers says:
"Leicestershire Constabulary have found CRT’s technology to be a useful tool for collecting feedback on a number of issues such as the public perceptions of the service provided at front counters. The technology is easy to use and we have always found the support available from CRT to be friendly and efficient."
Stuart Fraser – Service Improvement (Citizen Focus)
Neighbourhood Policing
Police Forces are required to consult with the general public, providing them with the opportunity to give police customer feedback on their local needs and the quality of service being provided by the Neighbourhood Policing Teams.
Our police customer's data, which is gathered by integrated PDA and touch screen solutions, is then reported back through the ViewPoint survey analysis application. This analysis assists with the evaluation of the success of neighbourhood policing initiatives. As well as using kiosks to collate Neighbourhood policing information, our customers use the equipment to provide the public with information. For example, if the respondent states that they ‘do not know who their local officer is’, the survey can be set to route through to a contacts screen, with an image of the officer and their contact details.
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Citizen Focus Agenda
All police customers and their partners are required to develop an improved understanding of, and engagement with, their local communities. Services provided now have to be tailored according to the local needs.
ViewPoint devices are used as a mechanism to gather police feedback in order to address specific local needs. Community Safety Public Consultation is all about the feeling of safety and reassurance on specific issues. Police Forces are able to link-up with ‘partner agencies’ in order to complete this type of consultation work, often sharing funding requirements.
Important Consultation with Harder to Reach Groups
Consultation with young people can be achieved through attended or unattended utilisation in schools, colleges, youth clubs, local stores, etc. The Touch Screen kiosks have been successfully used as a mechanism to consult with pupils in schools and response rates were excellent. The aurvey analysis then enables cross tabulation and filtering in order to easily translate ‘captured data’ into valuable information. Consultation with minority ethnic groups is achieved through the multilingual module, which enables Police Forces to capture the views from members of minority groups, where language issues have previously been a barrier.
Additional Public Satisfaction Surveys
Our customers have located touch screens at Front Enquiry Desks and out in public places, such as local supermarkets. Information can then be gathered concerning the experiences that the public have when visiting a police station or in the community. Gwent, Leicestershire and the Metropolitan Police and other forces have successfully utilised our technology to gain valuable public feedback.
Our customers in this sector include:
• Leicestershire Constabulary• Gwent Police• The Metropolitan Police• Lancashire Police• Wiltshire Police
Customer Research Technology | Working in Partnership
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CRT Leicestershire Constabulary Case Study PDF |
