Customers Spotlight: Transportation Surveys
CRT™ have dealt with a number of customers in the Transport sector showing the ultimate flexibility of their feedback kiosks and surveys. Our transport satisfaction feedback devices have collected customers feedback at airports, train stations, bus stops and motorway services.
“… economical, easy to use and portable, so they can be moved from station to station - traditional methods were not cost effective"
Jim Muir – London Underground (LU)
The questionnaire solution ViewPoint Touchscreen is ideal for customers in this sector. Generally at motorway services, train stations and bus stations customers ‘dwell’ time is high as they wait for the next element of their journey. This research opportunity is captured by CRT™’s transport satisfaction feedback systems and results in high response rates and high quality data being achieved. That said, in the LU scenario, units are placed in the ticket halls where dwell time is virtually non-existent yet still good response rates are attained.
In the transport industry CRT™ have been able to make use of real time transport satisfaction feedback. By using this time stamped data CRT™ have provided customers with reports detailing variations of customer service levels relating to different time demands through each day.
• LU
• Welcome Break
• Meteor
