What are the benefits of Automated Software Solutions compared with paper-based surveys?
Paper-based surveys, and field interviewers with their clip boards, are often very costly and time consuming methods for capturing feedback.
Many customers will also tend to avoid the interviewer, and consequently response rates are often lower than feedback by touch screen or PDA for example.
Our products and services are proven by many to be cost-effective, reliable, and also to generate high level of response rates. Our touch screens are designed to be left unattended, which removes the need to employ field interviewers. Additionally the feedback is a continuous stream of data throughout the day - providing research which has enabled organisations to make changes based upon the time of day that issues were reported by their customers or service users.
Time and time again our 'point of experience' feedback has made a direct impact on both customer service and the bottom line of our clients.
Many customers will also tend to avoid the interviewer, and consequently response rates are often lower than feedback by touch screen or PDA for example.
Our products and services are proven by many to be cost-effective, reliable, and also to generate high level of response rates. Our touch screens are designed to be left unattended, which removes the need to employ field interviewers. Additionally the feedback is a continuous stream of data throughout the day - providing research which has enabled organisations to make changes based upon the time of day that issues were reported by their customers or service users.
Time and time again our 'point of experience' feedback has made a direct impact on both customer service and the bottom line of our clients.
